E-MAILING

attachment-adjunt

malware-programari maliciós

blind carbon copy (Bcc)- còpia cega en carbó (Bcc)

mark as read-Marcar com llegit

save draft-guardar l'esborrany

carbon copy (Co)-còpia de carbó (Co)

e-mall client- client del centre comercial electrònic

signature-signatura

embed-incrustar

spam-correu brossa

filter (n)-filtre (n)

starred-protagonitzat

folder-carpeta

subject-assignatura

forward-endavant

view-veure

HTML format-format HTML

unknown sender-remitent desconegut

inbox-safata d'entrada

username-nom d'usuari

junk-escombraries

INTERNET SEARCHING

advanced search-cerca avançada

ranking-classificació

browser-navegador

research-recerca

cache-memòria cau

results-resultats

combine-combinar

search box-quadre de cerca

custom-personalitzat

search engine-motor de cerca

history-història

site map-mapa del lloc

hit-colpejar

source-font

term-terme

hyperlink-hiperenllaç

keyword-paraula clau

URL-URL

narrow your search-restringeix la teva cerca

Extra

back arrow-fletxa enrere

list-unsubscribe-llista-cancel·lar la subscripció

blacklist-llista negra

POP (Post Office Protocol)-POP (Protocol d'oficina postal)

bookmark-marcador

refine-refinar

discussion group-grup de discussió

search operators-operadors de cerca

domain name-nom de domini

search settings-configuració de cerca

e-mail bounces-el correu electrònic rebota

search tools-eines de cerca

e-mail server-servidor de correu electrònic

sign in-inici de sessió

filter-filtre 

 

DIalogue

Can you help me? please? Why is this smartphone cheaper than that one?

This one is a budget model. That one is a top-of-the-range phone. It's got all the latest features.

What are the main diferences between them?

The main advantage of budget smartphones is the lower price. They've got the same basic functions, but they haven't got as many extra features.

Can you still get a good internet connection on the cheaper ones?

Yes, no problem.

What about downloading films?

If you want a smartphone for downloading, playing games, etc. It's better to get one of the most expensive models. This Timewise Mercury is great value.

What other disadvantages has the budget smartphone got?

The camera isn't as good as on an expensive model. The images are lower resolution and the lens and sensors are lower quality.

That's good to know, The camera is what I use most.

Also, the battery in a budget smartphone doesn't last as long as in the more expensive models. The battery life is less than eight hours. The others last more than then.

OK. Thank you for the information.

 Execices

5-Listen and repeat the words in colour. Then choose the correct answers.

1- arrange

2- cancel

3-suit

4- postpone

6. Listen and repeat the wordsand phrases in colour. Then match A to B to form sentences.

1-C

2-D

3-F

4-A

5-B

6-E

7. Listen and repeat the phrases in colour. Then match the clocks to correct times.

1-B

2-D

3-A

4-C

5-F

6-E

8- Look the clocs and writw the times.

1. its quarter past ten

2. its twenty to four

3. Its ten past five

4. Its half past twelve

5. Its ten to six

6. Its twenty-five to five.

9. Complete the text whit the words below.

1-

2-

3-

4-

5-

6-

7-Appointment

 

Arranging a meeting 

Attend the meeting

Breake - Descans

Busy - Ocupat

Check your calendar -  Consulta el teu calendari

Confirm - Confirmar

Convenient - Covenient

Equipment - Equipament

Free - Lliure

Give a presentation - Fes una presentació

Hold a meeting - Tenir una reunio 

Light refreshments -  Envasos lleugers

make arrangements -  Fer arreglos

pack -  paquet

participants - participants

previous commitment - compromís previ

schendule - horari 

sharp -  agut

take place - agafar lloc

tied up -  lligat

video conference - video conferencia 

Rescheduling

Alternative date - Data alternativa

appointment - cita

arrange - ordenar 

cancel- cancelar

feel ill - trobarse malament 

get lost - perdre's

got the date mixed up - va barrejar la data

help up in a traffic jam - ajudar en un embús de trànsit

leave .. urgently -  marxar urgent

participate - participar 

postpone - posposar

reorganise -  reorganitzar

reschedule-  reprogramar

running late - arribar tard 

suit - vestit

switch - canviar

TIME

Half past - Dos quarts

O'clock - En punt

Quarter past - Quart de

Quarter to -  Tres quarts de

Ten past -   Les deu passades

Twenty to -  Vint per les

Extra!

Absent - absent 

adjourn - Aplaçar

boardroom -  sala de juntes

chairperson - president

conference call -  trucada de conferència

confirm - confirmar

delay - retard

instead - instantani 

make it- fer-ho

minutes- minuts 

punctual- punctual

verify-  verificar

vote - votar

wrap up -  embolicar

 

 Dear Sir/ Madam,

We ordered four laptops and 3 mouses at 6th november. The invoice number is 284u04284.

Unfortunately, the goods arribed broken and agreed, two laptops is broken and one mouse too.

Please i need a solution as soon as possible,

I waiting your answer.

Thanks for the atntion,

Roger Munsó 

DEPARTMENTS

accounts department-departament de comptes

customer relations departments-departaments de relacions amb clients

human resources department-Departament de Recursos Humans

IT mantenance department-departament de manteniment informàtic

sales and marketing department-departament de vendes i màrqueting

CUSTOMER SERVICE

charge-

complaint-

customer number-número de client

damaged-espatllat

discuss it-discutir-ho

enquiry-investigació

get back to you-tornar a tu

hold the line-mantenir la línia

opening times-horari d'obertura

overcharge-sobrecàrrec

quote-cita

satisfied-satisfet

shipping date-data d'enviament

COMPLAINTS

assist-assistir

at our expense-a costa nostra

chexk my records-consulta els meus registres

compensation-compensació

credited our account-acreditat el nostre compte

defect-defecte

doesn't fit-no encaixa

error-error

faulty part-part defectuosa

losing buisness-perdre negoci

lost in the post-perdut en el post

make a claim-fer una reclamació

making a noise-fent soroll

miissing a part-falta una part

refund(n)-reemborsament

refuse-rebutjar

return-tornar

suggest-suggerir

the wrong item-l'article equivocat

under warranty-en garantia

EXTRA

broken-trencat

customer satisfaction-la satisfacció del client

disappointed-decebut

diplaesed-decebut

dissatisfaction-insatisfacció

feedback-feedback

file a lawsuit-presentar una demanda

financial director-director financer

inapropriate-inadequat

lose busisness-perdre negoci

managing director-director general

resarch and development department-departament d'investigació i desenvolupament

treatment-tractament

 PHONE CALLS

as soon as possible-el més aviat possible

avoid-evitar

be careful-ves amb compte

caller-persona que truca

contact-contacte

dial a number-marca un número

engagede-linia ocupada

extension number-número d'extensió

no reply-cap resposta

on the line-a la linia

profesional-professional

put you through -passar te

remind-recordar

repeat-repetir

ring back-torna a trucar

speak up-parlar alt

state-dir

wrong number-número incorrecte

ANSWERING CALLS AND TAKING MESSAGES

cut off-tallar

deal with-tractar amb

expect-esperar

hang up-penjar

in a meeting-a una reunió

interrupt-interrompre

leave a message-deixa un missatge

line is a busy-La línia està ocupada

on a holiday-de vacances

out of the office-fora de l'oficina

out of town out you on hold-

return your call-fora de la ciutat estàs en espera

spel that-escriure això

take a message-pren un missatge

take down-pendre nota

transfer-transferència

unavailable-no disponible

urgent-urgent

EXTRA

bad connection-mala connexió

call back-tornar a trucar

callling on behalf of-trucant en nom de

clearly-clarament

end a conversation-acabar una conversa

get throught-comunicarse

interferenceline is free-la línia d'interferència és lliure

offer assistance-oferir assistència

speak a little more slowly-Parla una mica més lentament

take a call-agafar una trucada

voicemail-bústia de veu

Would you mind-T'importaria